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Frequently Asked Questions
Visiting AngelsŪ provides service to clients throughout the greater Portland area.
All of our caregivers are employees of the Visiting Angels. Their activities in your home are monitored and supervised by our team of RN, LPN and CNA case managers who maintain regular contact with you and the caregiver to ensure the best possible care. Visiting Angels also provides ongoing training so our caregivers are always knowledgeable and skilled in the latest techniques.
Visiting AngelsŪ employees go through an extensive selection process which includes telephone screening, application, interviews, verified professional and personal references, verifiable experience as a paid caregiver, and criminal background checks including DMV driving records.
If all the prior checks are positive in nature, the final critical step is whether we feel that the potential caregiver has the character, experience, skills, personality and compassion to be an Angel. At Visiting AngelsŪ, character matters.
Visiting AngelsŪ employees are insured (liability and worker's comp) and bonded.
Visiting AngelsŪ is a licensed In Home Care Agency with the Oregon Department of Health and Human Services. We are an employee based organization and are responsible for all employee payroll matters including federal and social security taxes and worker's compensation insurance.
Visiting AngelsŪ provides a minimum care visit of four hours.
We listen to your needs and we customize the care plan to meet your needs, whether it is for respite (as needed), regular daily/weekly schedule, overnight/day shifts or 24 hour care. We provide services wherever and whenever you need them, including private residences, nursing homes, hospitals, assisted living, etc. An angel can go anywhere!
Call our office at 503-297-7000. Rates vary by care plan and level of service. Visiting AngelsŪ creates care plans that cover a full range of companion and personal assistance services to fit your needs.
Generally, non-medical, homecare services such as those provided by Visiting Angels do not qualify for payment by Medicare or Medicaid.
Claims to Long Term Insurance Companies must be initiated by the care recipient. Visiting Angels will cooperate with the insurance carrier in providing any paperwork necessary to assist in the approval process and ongoing monthly billings. In most cases, you pay us, then the LTC Policy pays you. The care recipient is responsible for payment to Visiting Angels regardless of insurance reimbursement.
Visiting AngelsŪ uses the same rate for days and nights. There is a differential for weekends. Contact our office for details.
You are not bound to a defined time period. Visiting AngelsŪ uses a Client Services Agreement, which details contract information, services desired, and an assessment of your needs.
Visiting Angels has a 24-hour cancellation policy. The client needs to call 503-297-7000 (office) 24 hours in advance of the scheduled shift to cancel or make changes.
Termination of services requires a 7-day notice. Clients cancelling services within 7 days may be billed for the remainder of the scheduled shifts for that week. This fee may be waived when care is terminated due to circumstances beyond the control of the client or designated family members.
Visiting Angels has a manager available by phone 24 hours a day, 7 days a week. Someone is always available to answer your questions or assist with schedule changes. Our RN, LPN and CNA case managers are also available by phone to assist with any questions that may arise.
Caregiver selection is based on information you provide to the Visiting Angels case manager who personally meets with you and participating family members prior to starting service. Your caregiver will be chosen according to skill and experience needed to meet your specific needs, in addition to desired personality traits. Visiting Angels understands that client/caregiver compatibility is very important. If you are not completely satisfied with your selected caregiver, you may contact the office to request a staffing change.
Visiting AngelsŪ meets you where you are. We collect as much information about your needs over the telephone, prior to making our first appointment. We then meet with you, based on your schedule, to determine exactly what services you feel are required. In some situations, there may be a fee for this assessment.
Visiting AngelsŪ provides quality back-up caregivers in order to provide you the service as scheduled should your regular caregiver be unable to make a shift due to illness or other unforeseen circumstances. You will be notified of any caregiver changes in advance.